The Value of Your Service Offer

Kekish Credo #22 - The value of any service you have to offer diminishes rapidly once it’s provided. Protect your compensation before performing.

Wow this credo statement has me scrambling for what to talk about in this post.

I am stuck on the word service.  

Offering a service is designed to deliver value to customers.  The service you offer can either fulfil their needs or satisfy their wants or both.  The cost of your service is the amount you spend to produce it while the price is your financial reward for providing that service.  The value is what your customer believes your service is worth to them. 

 

This statement says the value of any service you have to offer diminishes rapidly once it’s provided.  Hmm… if the value is what your customer believes your service is worth to them, then does this statement mean that once you provide the service, your customer doesn’t think it is worth as much to them as it did before you provided it?  

I am confused. I thought we should underpromise and overdeliver. 

 

If you underpromise and overdeliver, I think the value of the service you offer will have your customers seeing how valuable your service is and will be your biggest advocates telling others about your service.

Value can be added by providing better or extra services and better customer support.  Customer service is important because good customer support helps you retain customers and can create a loyal following.  These loyal customers will refer your services to other customers. They can also be used as case studies and provide testimonials and reviews that you can use to promote your service to others. How well you serve your customers will define your long term success.  Great customer service leads to better customer loyalty, higher revenue, and lower costs.

The second sentence is - Protect your compensation before performing.  

Hmm… Not sure what this means.  Perhaps the best way to protect your compensation is to underpromise and overdeliver.  Doing that little bit more than stated and going that extra mile to satisfy your customers. Customers will have an expectation and this must be met when you provide the service. 

Not sure I understand this credo for today but if nothing else it made me think about the service I offer to others.  When I serve someone, I need to go above and beyond. I need to do more than that person expected. How valuable is the service you offer to others?

# living life abundantly     # published author